Dos and Don’ts for Landlords and Tenants to Ensure a Smooth Rental Experience

The landlord-letting relationship is a vital facet of the property industry, one that influences the efficacy of rental agreements, property management, and tenant satisfaction. Central to this rapport are the pivotal dos and don’ts for landlords and tenants—guidelines that can enhance understanding, encourage communication, and prevent disputes.

5 Dos for Landlords

  1. Emphasise Communication:

Open lines of communication with tenants are crucial. Whether about maintenance issues, upcoming inspections, or rent adjustments, timely and transparent communication builds trust and prevents misunderstandings. This includes listening and responding to tenant concerns in a timely manner.

  1. Maintain the Property:

Regular upkeep of the property is a key responsibility. This not only involves timely repairs but also includes property improvements, meeting safety standards, and complying with regulations. Ensuring the property is up to code will prevent potential disputes and maintain a good landlord-tenant relationship.

  1. Provide Clear and Comprehensive Lease Agreements:

A tenancy agreement is a legally binding document that outlines the rights and obligations of landlords and tenants. It should be written in plain language and outline all relevant terms relating to rent, security deposits, duration of tenancy, and other matters such as pets and guests. By having a written agreement, landlords can protect their interests and ensure all parties meet their obligations. This will help to minimise conflict and ensure a smooth tenancy experience.

  1. Screen Tenants Thoroughly:

It is important to screen tenants thoroughly before signing a lease. Landlords should obtain references from previous landlords and employers, run a credit check and verify the applicant’s identity. This will help to ensure that the tenant can meet their rent obligations, is reliable, and there are no red flags.

  1. Consider Working With a Letting Agent

Whether you are a first-time landlord or live abroad, enlisting the help of a professional letting agent can be beneficial. Letting agents are experienced in all aspects of lettings and can provide guidance on how to attract good tenants. They can also handle the day-to-day management of your rental property and ensure that all legal requirements are met. Last but not least, they are familiar with relevant local laws and regulations, enabling them to stay on top of any changes that may affect you. Working with a professional letting agent can provide great peace of mind, allowing you to rest assured that your rental property is in safe hands.

5 Don’ts for Landlords

  1. Avoid Discrimination:

Ensure you abide by the Equality ACT, which prohibits discrimination based on race, religion, gender, family status, disability, or national origin.

  1. Don’t Neglect Insurance:

Ignoring insurance can have serious repercussions. Ensure the property is sufficiently covered, considering policies such as landlord insurance that cover property damage, legal costs, and loss of rent.

  1. Don’t Ignore Maintenance Requests:

Quick and effective responses to repair and maintenance issues increase tenant satisfaction and prevent minor issues from becoming major problems. This, in turn, reduces the amount of time and money spent on repairs.

  1. Don’t Overstep Boundaries:

Respect tenants’ rights and privacy. Unauthorised entry, excessive inspections, or violation of agreed lease terms can strain the landlord-tenant relationship.

  1. Don’t Forget Your Taxes:

Landlords need to ensure they pay their taxes on time in order to avoid legal trouble and financial penalties. It is important for landlords to keep track of all income and expenditure related to their rental properties.

Observing these dos and don’ts for landlords will help maintain a successful and rewarding landlord-tenant relationship. However, tenants also have a set of responsibilities to abide by in order to uphold their end of the agreement.

5 Dos for Tenants

  1. Pay Rent On Time:

This is a fundamental obligation. Consistent, timely payments help maintain a positive relationship with your landlord.

  1. Handle the Property With Care:

Treat the property as if it were your own. This includes respecting noise restrictions, maintaining cleanliness, and avoiding deliberate damage.

  1. Abide by the Lease Agreement:

Understand and adhere to the terms of your lease agreement. Whether it’s pet policies or rules about subletting, the violation can result in penalties.

      4. Report Maintenance Issues Promptly:

Timely reporting of any issues helps prevent minor problems from escalating and allows for a swift resolution.

  1. Provide Notice Before Leaving:

If you decide to move, provide adequate notice as specified in your lease agreement. This helps your landlord plan and prepare for new tenants.

5 Don’ts for Tenants

  1. Don’t Be Uncommunicative:

If you’ll be late on rent, or if there’s an issue with the property, let your landlord know. Open and honest communication usually leads to better understanding and quicker resolution.

  1. Don’t Violate Lease Terms:

Breaking lease terms can result in eviction or forfeiture of your deposit. Make sure you understand the contract fully before signing.

  1. Don’t Make Unauthorised Alterations:

Want to repaint or remodel? Get your landlord’s approval first. Unauthorised changes can lead to conflict or a deduction from your deposit.

  1. Don’t Disturb Your Neighbours:

Respect the rights of others living nearby. Excessive noise or disruptive behaviour can strain relations and potentially result in complaints to your landlord.

  1. Don’t Neglect End-of-Lease Responsibilities:

At the end of your lease term, ensure that you leave the property in the same condition as when you moved in, barring normal wear and tear. Unattended cleaning, damage repairs, or property removal could result in deductions from your security deposit or, in severe cases, legal actions.

Observing these dos and don’ts for landlords and tenants can go a long way in building trust between landlords and tenants, creating a positive environment that benefits all parties involved. Doing so can provide mutual benefit through a fulfilling and secure tenancy experience.

The Role of a Property Manager in the Landlord-Tenant Relationship

A property manager serves as a vital conduit between landlords and tenants, facilitating communication, overseeing property maintenance, and ensuring the lease terms are upheld. They navigate the complex dos and don’ts for landlords and tenants, safeguarding interests on both sides. Their expertise in property laws, tenant rights, and local real estate markets ensures a smoother, more harmonious landlord-letting relationship.

About Chambré London

Chambré London offers comprehensive property management services, including rental property marketing, tenant screening, inspection and maintenance, and more. Our team of experienced property managers is dedicated to providing a positive renting experience for both landlords and tenants.

By helping you implement these dos and don’ts for landlords and tenants, we can help foster an environment of mutual respect and cooperation. We take pride in our ability to work with both landlords and tenants to create a safe and secure living space that meets the needs of everyone. Get in touch with us for more information.


  1. As a landlord, can I enter the property whenever I want?

No. One of the essential don’ts for landlords is to respect the tenant’s right to privacy. You should provide reasonable notice, typically at least 24 hours, before entering the property unless it’s an emergency.

  1. As a tenant, am I allowed to make changes to the property?

Generally, tenants are not allowed to make significant changes to the property without the landlord’s permission. This includes things like painting walls, changing fixtures, or altering the landscape. Always refer to your lease agreement or consult with your landlord before making changes.

  1. Can a landlord increase the rent whenever they want?

No, landlords cannot arbitrarily increase the rent. They must adhere to the terms laid out in the lease agreement, which often include specific provisions regarding rent increases. Additionally, they should provide the tenant with adequate notice of any rent increase.

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