Case Study

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Smallbrook Mews- Property Letting & Management

Client Background

Our Hong Kong-based client, introduced to us through an existing client’s recommendation, acquired a charming three-bedroom mews house. After undertaking a full refurbishment, they entrusted us in 2011 with the property’s letting and management.


The primary challenge was to manage the property effectively while the client was based overseas. This included ensuring minimal vacancy periods between tenancies and maintaining the property to high standards to attract and retain tenants.


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Project Objectives:

  1. Tenant Transition Management: Oversee a seamless transition between tenants with minimal downtime.
  2. Property Maintenance: Conduct a full redecoration and thorough inspection to address any issues promptly.
  3. Ongoing Property Management: Provide comprehensive management services to maintain the property’s appeal and functionality.

Solutions Implemented:

  1. Efficient Tenant Transition: Facilitated the move-in of new tenants just three days after the previous tenants vacated, effectively minimising the void period.
  2. Comprehensive Redecoration Programme: Implemented a full redecoration scheme and conducted a detailed inspection to ensure all aspects of the property were in prime condition.
  3. Continuous Management: Over the past 8 years, we have provided unwavering support and management, ensuring that the property remains well-maintained and attractive to tenants.

Time and Budget:

The transition between tenants and the redecoration programme was executed efficiently, aligning with the client’s objectives and timeframes.

Results and Achievements:

The property has seen sustained success under our management, with the current tenants residing for the last four years. This longevity is a testament to the seamless transitions we manage and the high standards of maintenance we uphold. Our proactive and diligent approach has ensured the property’s continuous desirability and profitability in the rental market.