Case Study

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Fulham- Family Property Management

Client Testimonial

“After more than 20 years of using a leading rental agent, I became fed up with the constant changes in the ‘relationship manager’ which led to a very impersonal service. They did not have a proper understanding of the high standards I demand in respect of tenants, repairs, and maintenance. I was delighted to find Chambré to source tenants, manage sometimes complex building works, and recognise that properties are a precious asset and must be treated with the care, attention, and professionalism that I expect.”

Client Background

Since 2014, we have been entrusted with the management of an exquisite property portfolio in Fulham, belonging to a UK-based family. Dissatisfied with the impersonal service from a large high street agent, the client sought our services for their one-bed, two-bed, and three-bed properties, demanding high standards and meticulous upkeep.


The client required a dedicated and personalised service that could meet their high standards for tenant selection, repairs, and maintenance. They needed a reliable partner to manage complex building works and ensure the properties remained in pristine condition.

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Project Objectives:

  1. Let and Management: Ensure professional and efficient letting and management of the three properties.
  2. Oversee External Works: Manage any complex building works required for the properties.
  3. Maintenance Programme: Establish and execute a rigorous maintenance schedule.
  4. Additional Services: Provide additional services like professional surveys for red book valuations as requested.

Solutions Implemented:

  1. Dedicated Let and Management: Offered a personalised service for letting and managing the properties, ensuring tenant quality and satisfaction.
  2. Management of Building Works: Oversaw complex external works, maintaining the integrity and value of the properties.
  3. Regular Maintenance: Implemented a systematic programme of maintenance to keep the properties in excellent condition.
  4. Professional Surveys: Conducted professional surveys for red book valuations as and when needed by the client.

Time and Budget:

Our management has been consistent since 2014, with a focus on delivering high-quality service within the client’s timeframes and budgetary requirements.

Results and Achievements:

The shift from an impersonal service to our bespoke management has resulted in a well-maintained and cared-for portfolio that meets the client’s high standards. Our comprehensive management and maintenance services have ensured the properties remain valuable and in top-notch condition, solidifying the trust and confidence the client places in us.