Case Study

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Devonshire Close – Refurbishment & Ongoing Support

Client Background

A Jersey Trust company we work with acquired a property in Marylebone. This delightful two double-bedroom, first-floor flat, featuring a quaint external space, was intended for a beneficiary as her primary London residence. Our task was to prepare it to meet her expectations while retaining its traditional charm.


The refurbishment was not without complications. Portions of the floor revealed unexpected concrete, making the pipework replacement a more challenging and messier task than anticipated. Additionally, the property’s compact communal entrance and stairway posed logistical challenges in moving equipment and materials.

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Project Objectives

  • Modernisation & Authenticity: Renew services, decorations, and furnishings without compromising the flat’s traditional feel.
  • Beneficiary Satisfaction: Ensure that all modifications meet the beneficiary’s preferences.
  • Trust Coordination: Balance instructions from the Trust with the beneficiary’s requirements.
  • Post-Refurbishment Support: Offer ongoing support with any miscellaneous requirements after the beneficiary occupies the property.
  • Property Surveillance: Conduct periodic inspections during the beneficiary’s absence to maintain the property’s condition.

Solutions Implemented

  1. Refurbishment and Modernisation: Despite the challenges, all services were updated, and the flat was redecorated and furnished in line with the desired traditional feel.
  2. Fluid Communication: Ensured open dialogue with the beneficiary at every project phase, ensuring alignment with her preferences.
  3. Logistical Management: Devised strategies to manoeuvre materials and equipment efficiently, given the constraints of the property’s layout.

Results and Achievements

  • Beneficiary Satisfaction: The beneficiary’s London base was crafted to her liking through meticulous planning and consultation.
  • Seamless Collaboration: Managed to seamlessly juggle instructions from the client and feedback from the beneficiary, ensuring a harmonious project progression.
  • Ongoing Support: Beyond the initial refurbishment, we’ve continued to assist with ad-hoc needs as they arise.
  • Property Maintenance: Regular checks on the property during the beneficiary’s absence, ensuring its upkeep and security.

Our comprehensive approach ensured the successful transformation of a charming flat in Marylebone. Despite challenges, our commitment to the Trust’s and the beneficiary’s needs has solidified our role as a trusted partner in property management, refurbishment, and ongoing support.